Who are you?
Are you service-oriented, accurate, independent, communicative and a real team player? And do you see it as a challenge to help customers further with your knowledge of pig farming? Then we are looking for you! For this job you must be located in Spain.
As an Operational Area Manager you are the first point of contact for our customers in the Spanish market. You help them with questions about the operation of our Pigs software. This can be done by telephone or in writing via email or WhatsApp. In addition, you provide customers with instructions about how the software works remotely by watching the customer’s computer.
The starting point for your actions is thinking along in solutions for our customers. You are our eyes and ears in the field and you know exactly what can be improved. By analyzing well, you are able to recognize the customer’s question, wish or problem and you know how to respond to this in a service-oriented way.
You are responsible for an adequate administration of all questions, wishes and problems. You are result-oriented and strong in communication, so you can start any conversation! Approx. 80% of your capacity will be spent on helpdesk and self-service related tasks, i.e., maintain the self-service portal, customer journeys, e-learnings and onboarding customers.
You are the operational link to the local agribusiness, large customers accounts and distributors and member of the International Customer Service team. You also have a link to our Innovations department when our software is updated for the specific market you are working in.
As Operational Area Manager you will support the local Sales Area manager in commercial approaches, e.g. indepth presentations, exhibitions or fairs and assist our Marketing & Communication specialist in specific market campaigns. Sometimes you will have the role of Project Manager role in business cases requested by Sales.
- Work and think at a Higher Professional Educational level;
- Knowledge of the agricultural sector / pig farming;
- Customer and service oriented;
- Communicative and socially skilled;
- Proactive, solution-oriented thinking;
- Professional, enthusiastic, flexible;
- Technical affinity (ICT);
- Fluent in Spanish and English;
- Flexible and pragmatic approach, a real team player.
- For this job you must be a resident of Spain.
Where would you come for work?
With us! We are a group of more than 40 colleagues divided over several countries and working in 6 teams. Together we are doing the customer service on our software products for the agricultural market. We support farmers by automating their working environment, ensuring their data exchange runs smoothly and providing them with smart devices and accurate reports to ensure optimum operations in their businesses. This mainly concerns dairy farmers, pig farmers and arable farmers (crops). Get to know us better via our company movie.
We are offering a full-time position in an informal working environment and a challenging job in a rapidly developing sector. We believe in personal growth and development and focus on allowing you to develop by drawing up a personal development plan with you and providing you with the support and additional training required. The working place for this job will be in Spain. For this job you must be a resident of Spain.
Want to know more?
If this is something that fires your enthusiasm and you are interested in joining our team, send your CV to email@example.com
Acquisition as a result of this vacancy is not appreciated. If unsolicited CVs are nevertheless forwarded, we reserve the right to approach the candidates ourselves.